Shipping policy

All AttiCozy orders are carefully prepared and shipped from South Korea.

Dispatch & Delivery

  • Orders are typically processed within 2–4 business days, excluding weekends and Korean public holidays.

  • Processing may take slightly longer during launches, promotional periods, or periods of high order volume.

  • Estimated delivery to Singapore after dispatch is 3–7 business days.

  • Free shipping to Singapore is available on orders of S$120 or more.

  • Shipping fees and available delivery options will be shown at checkout.

  • Delivery times are estimates and may vary depending on local conditions.

Pre-Orders

  • Pre-order items are typically dispatched within 2–4 weeks from the order date, unless otherwise stated on the product page.

  • The estimated dispatch timeframe will be provided on each pre-order product page.

  • Orders containing both in-stock and pre-order items will generally ship together once all items are available.

  • Delivery time begins after the pre-order item has been dispatched.

  • Estimated dispatch dates may change due to production, quality inspection, or transportation circumstances.

  • If there is a significant delay, we will notify you by email.

Possible Delays

International deliveries may occasionally be delayed due to:

  • Customs clearance

  • Courier disruptions

  • Weather or natural disasters

  • Regional restrictions or other circumstances beyond our control

Order Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

  • Tracking updates may take some time to appear after shipment.

Lost or Delivered Packages

  • If tracking shows your package as delivered but you have not received it, please first check with household members, building management, or the courier.

  • Packages are considered delivered once confirmed as delivered by the courier.

  • AttiCozy is not responsible for packages lost or stolen after confirmed delivery.

  • If you believe your package was delivered incorrectly, please contact us with your order number and we will assist where possible.

Import Duties & Taxes

  • Orders are shipped internationally from South Korea.

  • Import GST, customs duties, or other local charges may apply depending on the destination and order value.

  • Any applicable duties, taxes, or customs fees are the responsibility of the recipient unless otherwise stated at checkout.

  • Customs procedures may cause delivery delays.

Shipping Information

  • Please enter your name, shipping address, and contact details in English and check all information carefully before placing your order.

  • If you notice an error after placing your order, please contact us as soon as possible.

  • Changes cannot be guaranteed once an order has been dispatched.

  • Additional delivery or return costs resulting from incorrect or incomplete shipping information may be the customer’s responsibility.

Returns & Exchanges

  • Eligible items may be returned if the return is requested and postmarked within 14 days of delivery, provided they are unused, unwashed, unworn, and in their original condition.

  • Return shipping costs are generally the customer’s responsibility unless the return is due to a defective, damaged, or incorrect item.

  • Please refer to our Return & Exchange Policy for full details.

Contact

For shipping-related questions, please contact us at support@atticozy.com.