환불 정책

We hope you love your AttiCozy purchase. If something isn’t quite right, we’re here to help.

Please review the policy below before requesting a return.

Return Period

  • Returns and refunds must be requested within 14 days of receiving your item.

  • The return package must be postmarked within 14 days of receipt.

  • Returns beyond this period may not be accepted.

Return & Refund Conditions

Returns are accepted for eligible items that are unused, unwashed, and in their original condition.

For change-of-mind returns:

  • Return shipping costs are the customer’s responsibility.

  • Original shipping fees are non-refundable.

  • Customs duties, import taxes, and other charges paid to third parties are non-refundable through AttiCozy.

All returned items are inspected upon arrival.

Refunds may not be issued if:

  • The item has been worn, washed, or altered

  • The item is stained, damaged, or shows signs of use

  • The item has odors from perfume, detergent, smoke, or other external sources

  • Original tags or care labels have been removed, except where the return relates to a confirmed product defect

  • Included accessories, components, or packaging are missing

  • The item is otherwise not in its original, resellable condition

AttiCozy reserves the right to decline returns that do not meet the conditions above.

Items marked Final Sale are not eligible for return or refund unless they are defective, damaged, or incorrectly shipped.

Price & Promotion Adjustment Policy

Product prices, promotions, discounts, and special offers may change without prior notice.

Changes introduced after an order has been placed do not qualify for a price adjustment, refund, or exchange.

Promotional Gifts

If your order included a complimentary gift based on a minimum purchase amount or promotional offer, the gift must also be returned if the remaining order value no longer meets the promotion requirements.

If the promotional gift is not returned, its stated retail value may be deducted from your refund.

Exchanges

To help ensure faster processing and availability, we do not process direct exchanges.

If you would like a different size, color, or item, please:

  1. Return your original item for a refund.

  2. Place a new order for your preferred item.

New orders are subject to current availability, pricing, and promotions.

How to Start a Return

  1. Fill out the Return Form (click to begin).

  2. Pack the item securely in a box in its original condition.

  3. Ship your package using a trackable shipping method.

  • Please keep your tracking details until your return has been fully processed.

Once we receive and inspect your return, your refund will be processed within 5 business days.

You will receive an email notification once your refund has been completed.

Return Address

Please submit a Return Form before sending your package. Returns sent without a prior return request may not be accepted.

AttiCozy Returns
12F, 20, Jangchungdan-ro 13-gil, Jung-gu
Seoul, Republic of Korea 04563

Tel: +82 10-2506-1320

Which Courier Should I Use?

Customers are responsible for arranging and paying for return shipping for change-of-mind returns.

We strongly recommend using a trackable shipping service and keeping your tracking details until your return has been processed.

AttiCozy is not responsible for return packages that are lost or damaged in transit when return shipping is arranged by the customer.

Received a Wrong or Defective Item?

Please contact us here, and we’ll assist you right away.

When Will I Receive My Refund?

Once your return arrives and is approved after inspection, your refund will be issued to your original payment method.

Please allow up to 5 business days for AttiCozy to process the refund after inspection.

Additional processing time may be required by your bank, card issuer, or payment provider before the refund appears in your account.

Original shipping fees, customs duties, import taxes, and other third-party charges are non-refundable unless the return is the result of an error by AttiCozy.